Which of the following is an example of a capability that is based in the functional area of distribution?
Effective use of logistics management techniques
Effective promotion of brand-name products
Motivating, empowering and retaining employees
Development and production skills yielding reliable products
By emphasizing core competencies when formulating strategies, companies learn to compete primarily on the basis of:
firm-specific differences.
efficiency of production.
their primary activities.
intangible resources.
Capabilities that other firms cannot easily develop are classified as:
nonsubstitutable.
valuable.
costly to imitate.
rare.
According to preliminary evidence, which of the following represents the proportion of organizational decisions that fail.
About two-thirds
About a quarter
About half
About a third
Which of the following can be viewed as key to the capacity to take action?
Human capital
Core competencies
Strategic assets
Functional capabilities
Which of the following is measured by a product's performance characteristics and its attributes for which customers are willing to pay?
Profit potential
Competitive advantage
Contribution
Value
Southwest Airlines has a complex interrelationship between its culture and staff that adds value in ways that other airlines cannot (such as jokes on flights or the cooperation between gate personnel and pilots). These examples illustrate which of the following criteria for sustainable competitive advantage?
nonsubstitutable
costly to imitate
rare
valuable
Which of the following is NOT required for a firm to achieve strategic competitiveness and earn above-average returns from its core competencies?
Core competencies must be bundled.
Core competencies must be leveraged.
Core competencies must be internationalized.
Core competencies must be acquired.
A major reason outsourcing can be effective is that:
it permits the organization unlimited access to capital resources.
it increases the innovative potential of the organization in all areas.
few firms possess superior capability in all primary and support activities.
competitor organizations do not have access to the same external sources.
Which of the following are reputational resources in an organization?